[c-nsp] Counterfeit gear (was "service unsupported-linecard")

[Eric Van Tol]

>  I am sure for the most part it's just
> about protecting their revenue stream.

Of course it is.  I imagine that a company like Cisco, which I'm sure
suffers the most from counterfeit gear, loses millions every year in
support costs alone.  Cisco doesn't just accept the bad parts if they
are shipped to them from an RMA.  They have an entire in-house group,
which I believe consists of an investigative team that works with local
law enforcement, that tracks down where the parts were bought.

I'm no huge Cisco defender here, but I'm positive that if you were
selling a product, you'd want to not have to spend the money to support
that product, should it be counterfeit.

What Cisco *needs* to do is stop ignoring reputable secondary market
resellers.  They should work closely with these resellers to "recertify"
genuine gear.  They're losing out on a lot of revenue, but it's their
own fault - there are resellers out there that have tried to work with
Cisco and they've been flat-out ignored.

-evt

> -----Original Message-----
> From: cisco-nsp-bounces at puck.nether.net 
> [mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Howard Leadmon
> Sent: Saturday, November 10, 2007 6:00 AM
> To: 'Adrian Chadd'; 'Ian Henderson'
> Cc: cisco-nsp at puck.nether.net
> Subject: Re: [c-nsp] "service unsupported-linecard"
> 
> I agree, it should be configurable.  As I would be damn 
> peeved if I had a
> working switch or router, and out of the blue it stopped 
> working.  I find it
> hard to believe the counterfeiters won't quickly just include whatever
> response the IOS is looking for in their clone products as well.
> 
> I believe all my Cisco gear is genuine, but if by any chance 
> any linecards or
> wics are not, they still work fine!  I am sure for the most 
> part it's just
> about protecting their revenue stream..
> 
> 
> ---
> Howard Leadmon 
> 
> 
> > -----Original Message-----
> > From: cisco-nsp-bounces at puck.nether.net [mailto:cisco-nsp-
> > bounces at puck.nether.net] On Behalf Of Adrian Chadd
> > Sent: Saturday, November 10, 2007 2:07 AM
> > To: Ian Henderson
> > Cc: cisco-nsp at puck.nether.net
> > Subject: Re: [c-nsp] "service unsupported-linecard"
> > 
> > On Sat, Nov 10, 2007, Ian Henderson wrote:
> > 
> > > >       starting with the Cisco Catalyst 4500 with Cisco 
> IOS Software
> > > >       Release 12.2(40)SG, the Supervisor Engine 6-E offers Quack
> > > >       support, which detects, disables, and logs counterfeit
> > > >       components.
> > >
> > > And what an awesome feature name.
> > >
> > 
> > .. is it configurable?
> > 
> > (no service quack-support)
> > 
> > 
> > 
> > 
> > Adrian
> > 
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