[c-nsp] Dialup problems on a AS5300

[Masood Ahmad Shah]

http://www.cisco.com/warp/public/108/mica-hw-ts-17882.html



Regards,
Masood Ahmad Shah


-----Original Message-----
From: cisco-nsp-bounces at puck.nether.net
[mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Justin Shore
Sent: Tuesday, November 27, 2007 4:16 AM
To: 'Cisco-nsp'
Subject: [c-nsp] Dialup problems on a AS5300

We appear to be having dialup issues on one of our AS5300s. 
Unfortunately they are not covered under a SmartNet (and can't be added to a
contract beginning Summer 06).  I've been hoping these things would keep on
working until we could kill our dialup offering but apparently this one may
be shooting craps on us.

I am not a access server buff and I'm not really sure what to look for. 
  I see 47 modems marked as bad, 18 stuck in the download pending state, and
35 active out of 192 modems.  Our average success rate has dropped to 79%.
Some modems not yet marked as bad are down to 5x% success. 
I'll send the 'sh modem' to anyone interested off list (too long for here).

This problem was believed to have been solved this AM before I got to the
office by our CO guys.  They disconnected each of the circuits, let it error
out, and then reconnected.  They thought this fixed the problem.  I believe
they simply kicked off the live customers, thus fixing the busy signal
issue.

Does anyone have any ideas what I can check?  What causes the 5300 to think
a modem is bad and is it really, in fact, bad?  I'm rather stumped on this
one.  I hate to take the spare 5300 out of our primary POP to replace it
because it died in the Spring during a physical move in the CO.  We had to
buy a grey-market PRI module to get it back online since you can't buy new
or refurb parts anymore.  These things had been powered up and running for
numerous years until this Spring when we redid both POPs and moved them
around.

Thanks
  Justin




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