[c-nsp] Crash bug in SXH3

[Phil Mayers]

Hank Nussbacher wrote:
> On Mon, 11 Aug 2008, Phil Mayers wrote:
> 
>> Bård Dahlmo wrote:
>>> On Thu, 7 Aug 2008, Phil Mayers wrote:
>>>
>>>> Just a warning, there is a fatal crash bug in SXH3 related to using 
>>>> SCP. Considering the release notes claim fixes in that very area, 
>>>> this is highly amusing (note: issue may not actually be amusing)
>>>
>>> CSCsr86489
>>>
>>
>> Nice. TAC case has been open 4 days now, and I've had no reply.
> 
> I have found cisco-nsp far more useful than TAC.  Only 1 out of every 3 
> TAC cases do I get value for my money.  Otherwise it is either "not my 
> job, man", or "working as designed", etc.

They've not been quite that bad with me.

Typically I get the response: """This is CSCsuch-and-such it'll be fixed 
in the next release""". This normally happens quite quickly.

I've had one nasty incident which was P1 and gotten good time from a TAC 
engineer, though it eventually boiled down to "upgrade IOS" which to be 
frank I could have figured myself ;o)

HOWEVER - I've interacted with other non-Cisco vendors and with 
non-smartnet Cisco (i.e. provided by reseller) and they've been 
absolutely APALLING - months have gone by with no results. By comparison 
to those other experiences, TAC/Smartnet is excellent :o(