[c-nsp] CRS-1 too complicated?

[Eugeniu Patrascu]

Andy Dills wrote:
> On Sat, 26 Jan 2008, Frank Bulk wrote:
>
>   
>> It sounds like they want to guarantee that each of these sales turns into a
>> successful installation.  It's relationship and satisfaction protection.
>>     
>
> If that's the goal, why not price it into the product and tell them the 
> install is free?
>
> The cost of installation must be a very small percentage of the total 
> cost, it's not like price is a primary factor for the target market. Then, 
> not only do you guarantee the customer's satisfaction, you remove the 
> issue of some customers feeling forced to buy something they aren't 
> completely sure they need and replace it with appreciation.
>
> Basically, if it's "mandatory", why make it a line item...
>
>   
My feeling is that Cisco is trying to make some extra money by forcing 
people to buy the installation from them. Just like any other router I 
presume the CRS-1 has an installation manual, no ?