[c-nsp] 7600 vs MX experience?

[Justin Shore]

Paul Stewart wrote:
> Hi Rubens...
> 
> Sorry if this is sidetracking the conversation a bit - apologies.  But, what
> can folks tell me about shared support in general?  I always thought it was
> Smartnet or nothing hence why I'm asking... is this "3rd party Cisco
> support" that I've seen advertised a few times?
> 
> With "shared smartnet", do you lose the ability to contact TAC directly?
> What about software updates - from Cisco or from the partner??

To go along with Paul's question, what about hardware warranty & RMA?

Justin