[c-nsp] Giving customers access to your gear.

[Frank Bulk - iNAME]

I quite consistently hear that the support and service of a small guy is
better than the big guys.  The big guys can architect more complex solutions
and have geographically larger networks to use, but it sounds like your
customer has a working solution, so I'm not sure what the beef is.

Frank

-----Original Message-----
From: cisco-nsp-bounces at puck.nether.net
[mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Richey
Sent: Tuesday, June 03, 2008 9:32 PM
To: cisco-nsp at puck.nether.net
Subject: Re: [c-nsp] Giving customers access to your gear.

Thanks for the replies.  I am getting the feeling that after talking to our
sales guy who is dealing with them that they want to second guess everything
I am doing because we are a small ISP and not the big billion dollar a year
ISP of their choice.

Richey

-----Original Message-----
From: Eric Girard [mailto:egirard at focustsi.com]
Sent: Tuesday, June 03, 2008 10:18 PM
To: Richey
Subject: RE: [c-nsp] Giving customers access to your gear.

Richey,
        I don't know about the SNMP access, but I believe that Global
Crossing provides a zip file of the managed router configs for each
customer through their portal.  From the content of the files, it looks
like they just zip a RANCID capture once a day and drop it into their
portal system.  That also takes care of removing most, but not all, of
the passwords/keys/etc.

Eric

-----Original Message-----
From: cisco-nsp-bounces at puck.nether.net
[mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Richey
Sent: Tuesday, June 03, 2008 7:38 PM
To: cisco-nsp at puck.nether.net
Subject: [c-nsp] Giving customers access to your gear.

I've got a customer with a T1.  They have been bought out by a large
hotel
chain.  They are pretty much demanding that they have SNMP full read
access
to our router that is at their location as well as a copy of the config
for
the router.   This is not their router, it is ours and we fully manage
our
router and hand them  Ethernet.     This seems a little odd that they
want
access to our gear, and I am not too keen on giving them access unless
they
are willing to accept some responsibility.   They don't want to accept
any
responsibility for the access they would have to this box.     They say
that
Verizion and AT&T don't have any problems giving them this kind of
access to
their gear.



Any thoughts from the group?



Richey



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