[c-nsp] Giving customers access to your gear.

[troy at i2bnetworks.com]

I know that we have come across this a few times. Here is what we have in
place (policy wise) for these kind of customers.

1) If the router is owned by us, the customer does not get the passwords
or SNMP strings. Should the customer want to purchase said router from us,
we are more than happy to turn it over to them.

2) If the customer wants to provide a their own router, they may do so and
eliminate this issue. Basic configs are provided and any support beyond
that is billed at $150 per hour, minimum 1 hour.

Both 1 and 2 do have stipulations. If you are given access to the router
or if you supply your own router, you will be given basic config
information. Should you lock yourself out of or render the router useless,
we will bill you for a truck roll, time on site and if needed, replacement
parts/hardware at a rate of $150 per hour. Minimum 1 hour + truck roll of
$150.

We don't give out any information to hardware that serves multiple
customers for any reason.

Hope this is helpful.

-Troy

> I've got a customer with a T1.  They have been bought out by a large hotel
> chain.  They are pretty much demanding that they have SNMP full read
> access
> to our router that is at their location as well as a copy of the config
> for
> the router.   This is not their router, it is ours and we fully manage our
> router and hand them  Ethernet.     This seems a little odd that they want
> access to our gear, and I am not too keen on giving them access unless
> they
> are willing to accept some responsibility.   They don't want to accept any
> responsibility for the access they would have to this box.     They say
> that
> Verizion and AT&T don't have any problems giving them this kind of access
> to
> their gear.
>
>
>
> Any thoughts from the group?
>
>
>
> Richey
>
>
>
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