[c-nsp] Giving customers access to your gear.

[Rick Martin]

Troy wrote in part;


2) If the customer wants to provide a their own router, they may do so
and
eliminate this issue. Basic configs are provided and any support beyond
that is billed at $150 per hour, minimum 1 hour.


 What is your routing policy when a customer owns their own router and
connects it to your network? In our case we discourage customer owned
routers but we do not totally ban it. Our policy is that we do not share
any dynamic routing protocol with routers not under our direct/sole
control. If a customer wants to install their own router we accommodate
that but use static routing only. 

 I am in a situation now where we will be sharing BGP (peer) with a
particular customer, this is completely outside our normal policy but in
this particular situation we pretty much have to accommodate this
request. At least with BGP we can manage what we are advertising to said
customer and what we will accept. 

Thanks
rick

-----Original Message-----
From: cisco-nsp-bounces at puck.nether.net
[mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of
troy at i2bnetworks.com
Sent: Wednesday, June 04, 2008 1:16 AM
To: Richey
Cc: cisco-nsp at puck.nether.net
Subject: Re: [c-nsp] Giving customers access to your gear.

I know that we have come across this a few times. Here is what we have
in
place (policy wise) for these kind of customers.

1) If the router is owned by us, the customer does not get the passwords
or SNMP strings. Should the customer want to purchase said router from
us,
we are more than happy to turn it over to them.

2) If the customer wants to provide a their own router, they may do so
and
eliminate this issue. Basic configs are provided and any support beyond
that is billed at $150 per hour, minimum 1 hour.

Both 1 and 2 do have stipulations. If you are given access to the router
or if you supply your own router, you will be given basic config
information. Should you lock yourself out of or render the router
useless,
we will bill you for a truck roll, time on site and if needed,
replacement
parts/hardware at a rate of $150 per hour. Minimum 1 hour + truck roll
of
$150.

We don't give out any information to hardware that serves multiple
customers for any reason.

Hope this is helpful.

-Troy

> I've got a customer with a T1.  They have been bought out by a large
hotel
> chain.  They are pretty much demanding that they have SNMP full read
> access
> to our router that is at their location as well as a copy of the
config
> for
> the router.   This is not their router, it is ours and we fully manage
our
> router and hand them  Ethernet.     This seems a little odd that they
want
> access to our gear, and I am not too keen on giving them access unless
> they
> are willing to accept some responsibility.   They don't want to accept
any
> responsibility for the access they would have to this box.     They
say
> that
> Verizion and AT&T don't have any problems giving them this kind of
access
> to
> their gear.
>
>
>
> Any thoughts from the group?
>
>
>
> Richey
>
>
>
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