[c-nsp] Maintenace management

[Phil Mayers]

All,

We seem to have an incredibly hard time managing our maintenance contracts.

Quite aside from the vagaries of CCO ("Sorry sir, your contracts have 
disappared from your profile, no TAC access for *you*") we are unable to 
gather all our maintenance into one (or a small number of) contract(s) 
and what contracts we have are very difficult to inventory.

It goes without saying that SCC is a bad joke.

Do any of you manage to do it better? How?