[c-nsp] Maintenace management

[Fields, Jesse]

We use: http://www.uptimesciences.com/

We had similar issues finding a vendor that really cared to understand and keep up to date on the SmartNet nuances year to year.  These guys keep on top of it.  Getting our contracts aligned with our budgeting cycle was another great perk as well.


-----Original Message-----
From: cisco-nsp-bounces at puck.nether.net [mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Phil Mayers
Sent: Monday, May 19, 2008 11:01 AM
To: cisco-nsp at puck.nether.net
Subject: [c-nsp] Maintenace management

All,

We seem to have an incredibly hard time managing our maintenance contracts.

Quite aside from the vagaries of CCO ("Sorry sir, your contracts have
disappared from your profile, no TAC access for *you*") we are unable to
gather all our maintenance into one (or a small number of) contract(s)
and what contracts we have are very difficult to inventory.

It goes without saying that SCC is a bad joke.

Do any of you manage to do it better? How?
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