[c-nsp] problem with serial number on cisco 7200 routers /maintenance contract

[Tassos Chatzithomaoglou]

Arie,

We have many 7200s and i guess that if at least one of them displays a wrong serial number 
(in our case many are), you cannot be sure for the others too.

So:
1) There is a way to get the correct S/N without having physical access to the box, but 
this is available only to partners?
2) Is there a pattern somewhere in a cli/snmp output, that can help you identify these 
older NPE boards?

-- 
Tassos

Arie Vayner (avayner) wrote on 02/10/2008 20:05:
> Stephan,
> 
> With some of the older NPE boards the S/N reported in software is wrong,
> and does not align with the physical S/N which is written on the sticker
> on the back of the chassis.
> Unfortunately, Cisco's DB is based on the physical S/N.
> 
> There is a way to correlate the info using some other details from the
> box, and Cisco has a tool and a process to collect this info (actually,
> Cisco partners have access to this process).
> 
> If it's a small number of devices, just take a look on the back... If
> it's a large network, I suggest you have a discussion with your
> contact...
> 
> Arie
> 
> -----Original Message-----
> From: cisco-nsp-bounces at puck.nether.net
> [mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Stephan Lochner
> Sent: Thursday, October 02, 2008 12:40 PM
> To: cisco-nsp at puck.nether.net
> Subject: [c-nsp] problem with serial number on cisco 7200 routers
> /maintenance contract
> 
> Hi Group,
> 
> we have a problem with our 7200 series router. We have a supplier that
> handles our maintenance contracts. We want now to put some more devices
> into maintenance.
> Normally we use the "sh ver" command and get the serial number.
> But the 7200 series router provide a serial number (I assume of the
> mainboard) but this is not that one printed on the back of the router.
> Our problem is now that our maintenance supplier is not able to take the
> devices into maintenance with this serial.
> Is there another way to read the serial number from remote?
> 
> regards
> 
> Stephan
> _______________________________________________
> cisco-nsp mailing list  cisco-nsp at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-nsp
> archive at http://puck.nether.net/pipermail/cisco-nsp/
> _______________________________________________
> cisco-nsp mailing list  cisco-nsp at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-nsp
> archive at http://puck.nether.net/pipermail/cisco-nsp/
>