[c-nsp] problem with serial number on cisco 7200 routers /maintenance contract

[David Prall]

Cisco Product Identification Tool - UPDATE:
Instructions Now Available for Electronic Retrieval of Serial Numbers
http://www.cisco.com/public/news_training/itsnews/200604.html#newsupdates1

David

--
http://dcp.dcptech.com
  

> -----Original Message-----
> From: cisco-nsp-bounces at puck.nether.net 
> [mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of 
> Tassos Chatzithomaoglou
> Sent: Thursday, October 02, 2008 5:56 PM
> To: Arie Vayner (avayner)
> Cc: cisco-nsp at puck.nether.net
> Subject: Re: [c-nsp] problem with serial number on cisco 7200 
> routers /maintenance contract
> 
> Arie,
> 
> We have many 7200s and i guess that if at least one of them 
> displays a wrong serial number 
> (in our case many are), you cannot be sure for the others too.
> 
> So:
> 1) There is a way to get the correct S/N without having 
> physical access to the box, but 
> this is available only to partners?
> 2) Is there a pattern somewhere in a cli/snmp output, that 
> can help you identify these 
> older NPE boards?
> 
> -- 
> Tassos
> 
> Arie Vayner (avayner) wrote on 02/10/2008 20:05:
> > Stephan,
> > 
> > With some of the older NPE boards the S/N reported in 
> software is wrong,
> > and does not align with the physical S/N which is written 
> on the sticker
> > on the back of the chassis.
> > Unfortunately, Cisco's DB is based on the physical S/N.
> > 
> > There is a way to correlate the info using some other 
> details from the
> > box, and Cisco has a tool and a process to collect this 
> info (actually,
> > Cisco partners have access to this process).
> > 
> > If it's a small number of devices, just take a look on the 
> back... If
> > it's a large network, I suggest you have a discussion with your
> > contact...
> > 
> > Arie
> > 
> > -----Original Message-----
> > From: cisco-nsp-bounces at puck.nether.net
> > [mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of 
> Stephan Lochner
> > Sent: Thursday, October 02, 2008 12:40 PM
> > To: cisco-nsp at puck.nether.net
> > Subject: [c-nsp] problem with serial number on cisco 7200 routers
> > /maintenance contract
> > 
> > Hi Group,
> > 
> > we have a problem with our 7200 series router. We have a 
> supplier that
> > handles our maintenance contracts. We want now to put some 
> more devices
> > into maintenance.
> > Normally we use the "sh ver" command and get the serial number.
> > But the 7200 series router provide a serial number (I assume of the
> > mainboard) but this is not that one printed on the back of 
> the router.
> > Our problem is now that our maintenance supplier is not 
> able to take the
> > devices into maintenance with this serial.
> > Is there another way to read the serial number from remote?
> > 
> > regards
> > 
> > Stephan
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> 
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