[c-nsp] Monitoring tools for MPLS VPN customers

[Ben Steele]

You definitely want a "Management vrf" that you leak into all your customer
vrf's, from this you can use something like nagios or whatever your tool of
choice is to alert to downed nodes, just remember not to overlap your CPE IP
addressing even though they are in separate vrf's.

As far as voip monitoring goes you can use ip sla on your routers to monitor
jitter/loss/delay etc..

Check out - 

http://www.cisco.com/en/US/technologies/tk648/tk362/tk920/technologies_white
_paper0900aecd8017531d.html

and

http://www.cisco.com/en/US/technologies/tk648/tk362/tk920/technologies_white
_paper0900aecd801752ec.html

For ideas on what ip sla can do for you, there are plenty of configuration
examples around to look at too.

Ben

-----Original Message-----
From: cisco-nsp-bounces at puck.nether.net
[mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Andy Saykao
Sent: Friday, 31 October 2008 4:25 PM
To: cisco-nsp at puck.nether.net
Subject: [c-nsp] Monitoring tools for MPLS VPN customers

Hi All,
 
We have some MPLS VPN customers waiting to come on board and have asked
us about what sort of monitoring we can provide for all their sites. By
monitoring I can only guess that the customer is asking us to identify
when a VPN site goes down. Other desirable features might be to
implement some SLA to monitor latency and round trip time for those
customer's who rely heavily on VoIP. Ideally, the IT person for the
organization should be doing most of this monitoring, but Management
have asked me to investigate what we sort of monitring we can provide to
the customer to help bring them on baord.
 
We are currently using Cisco's MPLS Diagnostics Expert but this doesn't
seem to have any proactive monitoring tool via it's SLA feature. We
could set up a management station within a management VRF and run some
monitoring software on it which is another option.
 
Just curious to know what software Service Providers are using to
proactively monitor their VPN customers.
 
Thanks.
 
Andy

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