[c-nsp] Monitoring tools for MPLS VPN customers

[Andy Saykao]

Hi All,
 
We have some MPLS VPN customers waiting to come on board and have asked
us about what sort of monitoring we can provide for all their sites. By
monitoring I can only guess that the customer is asking us to identify
when a VPN site goes down. Other desirable features might be to
implement some SLA to monitor latency and round trip time for those
customer's who rely heavily on VoIP. Ideally, the IT person for the
organization should be doing most of this monitoring, but Management
have asked me to investigate what we sort of monitring we can provide to
the customer to help bring them on baord.
 
We are currently using Cisco's MPLS Diagnostics Expert but this doesn't
seem to have any proactive monitoring tool via it's SLA feature. We
could set up a management station within a management VRF and run some
monitoring software on it which is another option.
 
Just curious to know what software Service Providers are using to
proactively monitor their VPN customers.
 
Thanks.
 
Andy

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