[c-nsp] OT: Service provider-oriented QoS training

[Justin Shore]

I'm in need of a SP-oriented QoS training class.  We're just starting to 
deploy voice over G.SHDSL and bonded DS1s and are reaching out to more 
businesses than ever before.  My meager QoS knowledge (I can spell it 
and talk real big) isn't cutting it anymore.  I need guidance on QoS in 
an MPLS core, in a MetroE environment, re-coloring untrusted traffic at 
the edge, SP-provided voice and video (IPTV), edge product offerings 
that include certain QoS parameters (QoS for VoIP, gaming, etc), etc. 
The docs and books don't seem to be cutting it for me.  I'm sure they're 
fine for someone with a solid background in QoS but I'm afraid that 
doesn't describe me.  I'll pick it up I'm sure if I can spend a few days 
with an instructor in a classroom setting away from the phone (my phone 
at least).

Any suggestions?  The closest thing I've been able to find is the 
"Advanced Cisco Quality of Service" class from GlobalKnowledge, but it 
appears to be aimed more towards enterprises.

http://www.globalknowledge.com/training/course.asp?pageid=9&courseid=9368&catid=206&country=United+States

On a slightly different topic, what does everyone use for monitoring 
voice quality for VoIP customers?  Something that can capture calls and 
either hand us Wireshark-readable packet dumps or break it down in a web 
GUI for the non-Wireshark savvy to use would be great.  EdgeMarc has 
their EdgeView server with call quality monitoring features that look 
good but I'm pretty sure that it requires their CPE as well which is 
really not what we need or want.  What else is out there that SP's use 
for IP soft switches?

Thanks
  Justin