[c-nsp] OT: Juniper JTAC software download assistance - blown away by good customer service

[luismi]

Juniper has also great disccounts for certifications from 100%!! :D

http://www.juniper.net/us/en/training/fasttrack/

El sáb, 03-10-2009 a las 14:58 +0000, Ramcharan, Vijay A escribió:
> Like most other folks these days, I'm somewhat jaded when it comes to
> expecting customer requests that fall outside of the normal spectrum of
> issues to be handled in the manner you'd hope. 
> 
> This is not a plug by any means for Juniper but I do want to give credit
> where I believe it's due. 
> 
> Having just come off the Cisco SP train, I decided that what better way
> to build upon that than by learning about what is outside of Cisco-land.
> 
> I purchased a couple of low-end J series routers off Ebay. The software
> release on them was quite old I belive, at 7.x. 
> 
> While I probably could have used that release I decided to try opening
> an account with Juniper to see how far I could get before having to fork
> out a couple thousand for a new device with a current support contract. 
> 
> After getting my account set up, I opened a case to request access to
> software downloads; not with much hope of getting it added to my
> account. 
> 
> Much to my surprise I received an email about a day or so later IN
> ADDITION to a phone call with the good news that software access had
> been added to my account. I am really quite shocked and pleasantly
> surprised at the same time that customer service this accommodating
> still exists. The almighty dollar it seems doesn't always call the
> shots. Wow. 
> 
> Granted, software access without a support contract, may or may not be a
> common occurrence. To have this sort of resolution in such a timely
> manner and with only a single web portal support request, without me
> having to pay for a current support contract, is in my opinion, truly
> outstanding. 
>  
> Thank you JTAC. 
> 
> Vijay Ramcharan, CCIE #14824 (RS/SP), CCDP. 
> Net. Eng., Verizon Business - ITSGD. 
> C: 917-821-8009. 
> 
>  
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