[c-nsp] "Enhanced" download procedure

[Judah Scott]

I don't know if this will push Cisco.  My experiences with TAC suggest that
they could throw several people on the job of ftp'ing files full time and it
would only lead to their competent TAC people solving real problems quicker;
one would no longer need to escalate every case immediately to get past the
incompetent levels.

On second thought, this is a win-win.

-J Scott


On Fri, Sep 18, 2009 at 5:55 PM, Justin Shore <justin at justinshore.com>wrote:

> Dale W. Carder wrote:
>
>> Is there a workaround?
>>>
>>
>> I found a workaround.  I couldn't download a file due to
>> some stupid java error, so I opened a tac case for them
>> to give me the file.
>>
>> Maybe after this happens enough times and costs them real
>> money it will get fixed.
>>
>
> That's even better than my idea of asking your account team to get you the
> files.  Genius!  I feel a rash of network upgrades coming next week.
> Unfortunately I'm afraid that I may be forced to open several TAC cases to
> support my needs.  Pity.
>
> Justin
>
>
>
>
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