[c-nsp] Cisco TAC issues - can someone from Cisco enlighten me on this?

[Jeff Kell]

Front-line TAC has gotten "incomprehensibly" bad.  The most recent case 
came back with info request (this is a direct quote):

> To help isolate the issue, *please answer the following questions *
>
> **1. When did you noticed this issue?
>
> 2. Did you perform any  IOS upgrade recently?
>
> 3. If yes, when did you upgraded it and is the problem started 
> occurring after that  ?
>
> 4. Are we facing the same issue with all the ports ?
>
> 5. Are the devices connected to these ports are running  fine ?
>
>  
>
> Please send me the output of the "show tech".
>

Please.

Jeff