[c-nsp] Cisco TAC issues - can someone from Cisco enlighten me on this?

[Lee]

On Sun, Sep 20, 2009 at 6:33 PM, William McCall <william.mccall at gmail.com>wrote:

> I would advise you to make sure to fill out the eval among other
> things. This is a situation where I'd put all 1's. Make sure to put in
> the comments too.
>

I've been told the bingo scores apply only to the TAC engineer.  Giving him
a bad score because of management decisions that he had no control over
seems unfair.  I want something that lets me rate how well Cisco handled the
case - not just how well the engineer handled the case.

Lee


> Those evals (known as BINGOs internally) are a big deal and may help
> you with getting some motion.
>
> Of course, follow up with your AM and see what they can do.
>
>