[c-nsp] Cisco TAC issues - can someone from Cisco enlighten me on this?

[Seth Mattinen]

Hank Nussbacher wrote:
> At 22:54 20/09/2009 -0400, Jeff Kell wrote:
>> Front-line TAC has gotten "incomprehensibly" bad.  The most recent
>> case came back with info request (this is a direct quote):
>>
>>> To help isolate the issue, *please answer the following questions *
>>>
>>> **1. When did you noticed this issue?
>>>
>>> 2. Did you perform any  IOS upgrade recently?
>>>
>>> 3. If yes, when did you upgraded it and is the problem started
>>> occurring after that  ?
>>>
>>> 4. Are we facing the same issue with all the ports ?
>>>
>>> 5. Are the devices connected to these ports are running  fine ?
> 
> And this seems strange to you, why? :-)
> 
> We dropped TAC last year and haven't looked back.
> 
> Next we drop Cisco.
> 

Drop Cisco for who? I have been under the impression they're all the
same. Likewise, I don't pay for super-TAC support either. I've found
that between docs and this list one get better support than TAC can
offer (software bugs that need fixing aside).

~Seth