[c-nsp] "Enhanced" download procedure

[William S. Duncanson]

I specifically mentioned the musical sales rep problem as a problem in the
survey.  We'll see if they listen.

-----Original Message-----
From: cisco-nsp-bounces at puck.nether.net
[mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Mark Tinka
Sent: Tuesday, September 22, 2009 2:47 AM
To: cisco-nsp at puck.nether.net
Cc: Gert Doering; Jared Mauch
Subject: Re: [c-nsp] "Enhanced" download procedure

On Tuesday 22 September 2009 02:53:29 pm Gert Doering wrote:

> Now I understand why our sales rep is changing at least once per 
> year...

Oh yes - if your Sales rep. doesn't meet their quota (with you), they will,
very likely, be rotated at the end of the fiscal year.

I've always been fascinated by this, as it's a very results- oriented system
(which, in all fairness, I suppose I can appreciate), i.e., if they can't
up-sell you, they may not be doing their job.

However, they may be doing other things that you find useful, e.g.,
co-ordinating your TAC case when all else fails, getting you that RMA in
record time, ensuring that feature is incorporated into the code base even
when the DE's are reluctant, sending you off to their workshops and
conferences, engaging you as part of their R&D, including you in that PoC
for the newly released kit, e.t.c.

But I guess the bottom line is, if they haven't up-sold you, they are out.
What's worse is that you may not have a need to make a new purchase in a
single year, perhaps because you've laced your entire network with CRS-1's,
and it's going to be years before you need to buy another unit, line card,
e.t.c.

Results-oriented - I think they may need to consider more than that.
Re-bonding is not easy... but that's just me.

Cheers,

Mark.