[c-nsp] Smartnet pricing?

[Justin Krejci]

Replace (upgrade?) the hardware and get a new contract? Then you have a
spare too.

-----Original Message-----
From: cisco-nsp-bounces at puck.nether.net
[mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Jared Mauch
Sent: Monday, September 28, 2009 4:11 PM
To: Matthew Huff
Cc: 'Cisco-NSP Mailing List'
Subject: Re: [c-nsp] Smartnet pricing?

Look for a PSIRT issue against the image and get a 'free' upgrade?

	- Jared

On Sep 28, 2009, at 5:01 PM, Matthew Huff wrote:

> It's not unusual practice in the industry, but usually Cisco will  
> require a "recertification" fee instead. They will send someone out  
> to make sure the equipment is still working etc... It's usually  
> about 2-3 x the cost of an annual contract. You might see if they  
> will do a recert instead. Otherwise, maybe your customer will learn  
> about being pennywise and pound foolish :)
>
>
>
> ----
> Matthew Huff       | One Manhattanville Rd
> OTA Management LLC | Purchase, NY 10577
> http://www.ox.com  | Phone: 914-460-4039
> aim: matthewbhuff  | Fax:   914-460-4139
>
>
> -----Original Message-----
> From: cisco-nsp-bounces at puck.nether.net [mailto:cisco-nsp- 
> bounces at puck.nether.net] On Behalf Of Richey
> Sent: Monday, September 28, 2009 4:55 PM
> To: 'Cisco-NSP Mailing List'
> Subject: [c-nsp] Smartnet pricing?
>
> One of my customers called me today to ask me if this sounds right.   
> I don't
> much about smartnet but I told him I knew where to ask about  
> this.    He
> said they let their initial smartnet contract expire about 5 years ago
> because they never used the support and management couldn't justify  
> the
> cost.    Now they need a newer image because the current one they  
> are using
> is buggy for whatever it is they are trying to do.     They  
> contacted their
> "rep"  and the rep said Cisco wants them to pay for the last 5 years  
> of
> smartnet plus however many going forward  in order to get the  
> image.  They
> were quoted over $25k just to upgrade an image.   The part that  
> sounds fishy
> is being forced to pay for 5 years of smartnet.   Does this sound  
> right?
>
>
>
> Richey
>
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