[c-nsp] Smartnet pricing?

[Seth Mattinen]

Richey wrote:
> One of my customers called me today to ask me if this sounds right.  I don't
> much about smartnet but I told him I knew where to ask about this.    He
> said they let their initial smartnet contract expire about 5 years ago
> because they never used the support and management couldn't justify the
> cost.    Now they need a newer image because the current one they are using
> is buggy for whatever it is they are trying to do.     They contacted their
> "rep"  and the rep said Cisco wants them to pay for the last 5 years of
> smartnet plus however many going forward  in order to get the image.  They
> were quoted over $25k just to upgrade an image.   The part that sounds fishy
> is being forced to pay for 5 years of smartnet.   Does this sound right?
> 

I once added smartnet to a 2811 over a year after purchasing it without.
I didn't have to pay a recert or for the uncovered time.

-- 
Seth Mattinen		sethm at rollernet.us
Roller Network LLC