[c-nsp] Smartnet pricing?

[e ninja]

Richey,

No it is not right.

   1. Anybody that has paid for software, should *never* have to pay for bug
   fixes. See http://resources.multiven.com/dossier-3
   2. Forcing people to pay for a service they haven't used is
extortion<http://en.wikipedia.org/wiki/Extortion>- a criminal act -
seek legal counsel

Bad things will continue to happen until good people take action. See what
happened when people protested about the inefficient download tool? It got
fixed.

Furthermore, there are alternatives to manufacturer network maintenance
services - a google search will reveal options.

We live in a free world, let's start acting as such.

Eninja :)



On Mon, Sep 28, 2009 at 1:54 PM, Richey <mylists at battleop.com> wrote:

> One of my customers called me today to ask me if this sounds right.  I
> don't
> much about smartnet but I told him I knew where to ask about this.    He
> said they let their initial smartnet contract expire about 5 years ago
> because they never used the support and management couldn't justify the
> cost.    Now they need a newer image because the current one they are using
> is buggy for whatever it is they are trying to do.     They contacted their
> "rep"  and the rep said Cisco wants them to pay for the last 5 years of
> smartnet plus however many going forward  in order to get the image.  They
> were quoted over $25k just to upgrade an image.   The part that sounds
> fishy
> is being forced to pay for 5 years of smartnet.   Does this sound right?
>
>
>
> Richey
>
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