[c-nsp] Cogent IOS upgrade == BGP-3, "update malformed"

[randal k]

You know, I thought the same thing - because we're a small joint, we always
point the finger at ourselves first. We always, double, triple check
everything before we pick up the phone.

But I also figure that such a gigantic organization -- or the guy typing in
reload and looking at the results -- would see our BGP session flapping
literally every 9 seconds, and see the tremendous drop in traffic on a graph
somewhere. I figured that they would listen when I said that it was a
maintenance gone awry, rather than blow us off and refuse to acknowledge
that maintenance happened. I also figured that it would take them less than
eight hours to get an actual engineer on the line after multiple
escalations, especially in a completely down situation. And an "issue with
our router" that has successfully peered with Cogent for many, many months
with no problems.

That said, bigger definitely does not mean better.
Randal

On Mon, Aug 23, 2010 at 12:56 PM, Drew Weaver <drew.weaver at thenap.com>wrote:

> It should probably be said that Cogent has thousands of customers and I am
> pretty sure they rolled these updates out across multiple major POPs (to our
> market included, without any negative impact) and it seems somewhat unlikely
> to be a Cogent problem.
>
> So it seems a bit unreasonable for you to ask them to roll back their
> updates and re-run a maintenance window because you're having an issue with
> your router.