[c-nsp] What is the secret of getting actual support?

[Mark Wheadon]

If you are not getting any luck with using the TAC escalation process. I 
would raise it to your Cisco Account Manager.

My biggest frustration is when I have a case that requires TAC to talk 
to the developers. The developers don't work 24/7 and they can take days 
to respond.

On 18/05/2010 14:05, Jason Gurtz wrote:
> I've had a ticket open for 3 weeks now and it's not going anywhere.  I
> don't care at all that it's been 3 weeks or even if it had been 6 months,
> since this is not a critical "network down" issue.  It has been escalated
> to a "Team Leader" and while he is at least reading and understanding the
> submitted facts on the case, it seems like he is trying to get me to give
> up on getting the bug fixed rather than get something done and make
> progress with internal teams.
>
> Should I ask for another escalation?  Will our Cisco account manager
> actually do something?  The issue has to do with a bug in a Cisco owned
> automated submission system.
>
> I feel like I bought a Huawei or something! ;)
>
> ~JasonG
>
>
>
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