[c-nsp] Software Download Enhancements

[Dan Holme]

Wow. This is probably going to be a nightmare for shared support providers too. I really hope there's an 'enhancement' that helps them out, otherwise I image they'll have to manage their customers logins somehow...

--Dan Holme

On 15 Nov 2010, at 19:34, Pavel Skovajsa <pavel.skovajsa at gmail.com> wrote:

> Hello all,
> I have just received notification below.
> 
> -pavel
> 
> ////////////////////////////////
> Get Ready for Software Download Enhancements on Cisco Website
> 
> To improve your experience with Cisco and protect your investment in
> Cisco Products, we’re pleased to announce the improvement of Software
> download entitlement controls effective December 13, 2010.
> 
> In preparation for this change, we ask partners and customers to
> complete the following actions before December 13, 2010.
> 
> Verify all applicable Cisco Products are covered under Cisco Service
> contracts, and that you have a valid license for Cisco Software.
> Verify your Services contracts are accurate and make necessary
> corrections – serial numbers, part ID’s and locations must be accurate
> on each Services contract.
> Associate all Services contracts to applicable Cisco.com user ID’s
> Verify all Cisco.com user IDs for your company are valid and properly
> assigned to individuals in your company.
> 
> Starting December 13, 2010, software downloads on Cisco.com will be
> verified against Products registered on your Services contract.
> Attempts to download Software for Products not registered on your
> Services contract will not be permitted.
> 
> In an effort to minimize entitlement issues, we encourage partners and
> customers to directly manage Services contract associations to
> Cisco.com user ID’s via the Service Access Management Tool (SAMT).
> This tool enables administrators to manage which individuals are
> allowed to request Service from Cisco (e.g. technical support/TAC,
> hardware replacement/RMA).
> 
> Cisco.com users can use the Cisco.com Profile Manager to view which
> Services contracts are associated to their profiles.
> 
> For additional information, please contact your Cisco account team or partner.
> /////////////////////////
> 
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