[c-nsp] help cisco product

[David White, Jr. (dwhitejr)]

Hi Deric,

I'm assuming you have a ASA-5510.  Initially, all the interfaces on the
ASA-5510s were limited to 100M.  Later, E0 and E1 were given the
capability to run at 1 Gbps.  However, this required that the following
2 conditions be met:

1) The ASA must be running 7.2(3), 8.0(3) or higher
2) The ASA must have a Security Plus license installed (as indicated by
the 'show version' output).

Hope it helps,

David.

Deric Kwok wrote:
> Hi
>
> I am new in cisco product
>
> I brought new ASA551 from reseller in Asia but not my country
> Now we discover that the product is not same as we saw in the reseller website
> In the web, the product includes 2FE and 3 x 100M but now it is all 100M
>
> The reseller claims the version and the serial no. should includes 2GigE
> but we can get ios to sh int as Ethernet (100M) NOT any GE
> Try to configure int and it only shows 10M / 100M and auto selection too
>
> The box is also showing S EC-BUN-K9.
>
> 1/ How can we get cisco to help?
> 2/ I register to cisco website. I am in guess account. Can I get support?
> 3/ ls cisco shipping the wrong box?
> 4/ ls reseller correct? Serial no. can prove the product. How can we
> check with cisco?
>
> Thank you for your help
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