[c-nsp] help cisco product

[Roger Wiklund]

If you have bought the wrong equpiment due to lack of knowledge, or
the reseller did not send you the correct equpiment, thats something
you have to work out with the reseller. I doubt very much that Cisco
will help you here.

http://www.cisco.com/en/US/products/ps6120/prod_models_comparison.html#~mid-range

If you have the 5510 you need Security Plus license in order to use
the 2GE ports.

On Tue, Jan 25, 2011 at 4:40 PM, David White, Jr. (dwhitejr)
<dwhitejr at cisco.com> wrote:
> Hi Deric,
>
> I'm assuming you have a ASA-5510.  Initially, all the interfaces on the
> ASA-5510s were limited to 100M.  Later, E0 and E1 were given the
> capability to run at 1 Gbps.  However, this required that the following
> 2 conditions be met:
>
> 1) The ASA must be running 7.2(3), 8.0(3) or higher
> 2) The ASA must have a Security Plus license installed (as indicated by
> the 'show version' output).
>
> Hope it helps,
>
> David.
>
> Deric Kwok wrote:
>> Hi
>>
>> I am new in cisco product
>>
>> I brought new ASA551 from reseller in Asia but not my country
>> Now we discover that the product is not same as we saw in the reseller website
>> In the web, the product includes 2FE and 3 x 100M but now it is all 100M
>>
>> The reseller claims the version and the serial no. should includes 2GigE
>> but we can get ios to sh int as Ethernet (100M) NOT any GE
>> Try to configure int and it only shows 10M / 100M and auto selection too
>>
>> The box is also showing S EC-BUN-K9.
>>
>> 1/ How can we get cisco to help?
>> 2/ I register to cisco website. I am in guess account. Can I get support?
>> 3/ ls cisco shipping the wrong box?
>> 4/ ls reseller correct? Serial no. can prove the product. How can we
>> check with cisco?
>>
>> Thank you for your help
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