[c-nsp] URL Filter problem

[Rama Darbha]

Scott,

I would open a case with TAC.

But before you do that, double check to make sure that your
certificate is correct. Other than that, the error can also come from
the router not being in the Trend database. Which generally indicates
that the router was not registered properly with the license.

TAC can get the case to licensing if the issue is with the license.

Regards,
Rama

On Mon, Jun 20, 2011 at 10:14 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> We have a couple 881's with the URL filtering subscription.  I have enabled
> both URL filtering PAKs.  But on one of my 881's I'm getting the following
> message:
>
> 6/18/2011 7:06 PM : FW_TRM-3-TRPS_ERROR  154: Jun 19 02:05:58.058:
> %FW_TRM-3-TRPS_ERROR: TRPS indicated Authentication Failure Error. All
> Subscriptions will be disabled
>
> Do I open a case with Licensing?  or TAC?  or is there something else I
> should be doing?
>
> TIA
>
> Scott
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