[c-nsp] smartnet fineprint (or hardware stock in case of not so common hardware (100GE))

[Scott Voll]

I'm hoping things are better than they were about 6 years ago.

I had a CMM blade in my Cat6509.  w/ a 6x PRI card for my voice install.  at
the time we had NBD.  and as promised it came NBD..... unfortunately it was
DOA.  again we needed a replacement.  But now there was nothing in stock
locally.  it took two more days to get the next one.  Fortunately I had an
ISR with a couple PRI's I could make work.  but it was still three days
before I was up and running again.

YMMV

Scott

On Mon, Oct 10, 2011 at 2:25 AM, bas <kilobit at gmail.com> wrote:

> Hi All,
>
> We are in the process of ordering our first 100GE router interface.
> It will probably be the "1X100GBE=" with FP140 for the CRS-3.
>
> Normally we keep our own cold spare stock, however with 100GE we will
> not be able to do so straight away.
> We're thinking of getting 24*7*4 smartnet for the linecard.
>
> As 100GE hardware is not widely deployed anytime soon Cisco's cold
> spare stock will probably not be abundant.
> After 15 years in this industry I know that sometimes everything that
> can go wrong will go wrong.
> So what happens if a couple of other 100GE customers have hardware
> issues before we do, and the stock is depleted.
>
> Will Cisco fly in linecards from other countries (We're in Europe
> b.t.w.) or pull them out of labs ?  Or will they simply say "Mea
> Culpa" and better luck next time?
>
> Can anyone point me to the actual fineprint of Cisco in relation to
> this? (I couldn't find the right google question)
>
> And more importantly, does anyone have real life experience in a
> situation like this?
>
> Thanks in advance,
>
> Bas
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