[c-nsp] smartnet fineprint (or hardware stock in case of not so common hardware (100GE))

[kevin gannon]

Bas,
My experience over the last 10 years has been very good.
With a run rate of 20-40 parts a month.

They will ship from outside country if needed. But it is important
that the priority of the case is correct. Depending on your operation
you could have a P1 TAC case and then logistics raise a P3 case
for the part.

Also the logistics and TAC duty manager are your friend as is
your local Cisco office systems engineer.

Thanks and regards
Kevin

On Mon, Oct 10, 2011 at 10:25 AM, bas <kilobit at gmail.com> wrote:

> Hi All,
>
> We are in the process of ordering our first 100GE router interface.
> It will probably be the "1X100GBE=" with FP140 for the CRS-3.
>
> Normally we keep our own cold spare stock, however with 100GE we will
> not be able to do so straight away.
> We're thinking of getting 24*7*4 smartnet for the linecard.
>
> As 100GE hardware is not widely deployed anytime soon Cisco's cold
> spare stock will probably not be abundant.
> After 15 years in this industry I know that sometimes everything that
> can go wrong will go wrong.
> So what happens if a couple of other 100GE customers have hardware
> issues before we do, and the stock is depleted.
>
> Will Cisco fly in linecards from other countries (We're in Europe
> b.t.w.) or pull them out of labs ?  Or will they simply say "Mea
> Culpa" and better luck next time?
>
> Can anyone point me to the actual fineprint of Cisco in relation to
> this? (I couldn't find the right google question)
>
> And more importantly, does anyone have real life experience in a
> situation like this?
>
> Thanks in advance,
>
> Bas
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