[c-nsp] Cisco TAC successfully disappoints again

[Bruce Pinsky]

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Jared Mauch wrote:
> There's only one type of bug that they don't disclose to customers,
> and that is if the notes have $$PSIRT in there marking it as a
> security related defect.
> 
> All other defects encountered by a customer should get a "RNE"
> (release note) and be set to be visible on CCO.
> 
> It is not the job of the account team to provide you information
> about software defects, it is the role of the support organization.
> 
> If you have more details, eg SR/DDTS I can forward a note to some
> people there, or there are some folks from Cisco on the list that can
> look it up and provide details.
> 
> Most people at Cisco are not familiar with their policy of making all 
> bugs that impact customers available, so just take the lazy way out.
> 
> You should also talk to the "DM" aka Duty Manager and they can work
> to resolve the issue.
> 
> - Jared
> 
> On Dec 19, 2012, at 10:49 AM, Joe Maimon wrote:
> 
>> What exactly does Support mean? I just cannot believe the following 
>> fits the definition.
>> 
>> Hello Joe,
>> 
>> My name is J*** C**** and I’m the manager of the Routing Protocols 
>> team within Cisco TAC. I’m contacting you on behalf of J*** M*****
>> who is the owner of this SR.
>> 
>> After reviewing the case notes, I understand that you’re hitting a 
>> known bug and J*** was able to share with you some details of it as
>> it is an internal bug. Due to this situation, we can not disclose
>> any additional details as we can’t go against our policies, what I
>> would like to suggest is in case you have an account team, feel free
>> to contact them directly so they can help you with this request.
>> 
>> Feel free to contact me in case you have any other concerns, and
>> also please let us know how to proceed with this SR.
>> 
>> Kind regards,
>> 
>> J**** C**** _______________________________________________
>> cisco-nsp mailing list  cisco-nsp at puck.nether.net 
>> https://puck.nether.net/mailman/listinfo/cisco-nsp archive at 
>> http://puck.nether.net/pipermail/cisco-nsp/
> 
> 
> _______________________________________________ cisco-nsp mailing
> list cisco-nsp at puck.nether.net 
> https://puck.nether.net/mailman/listinfo/cisco-nsp archive at 
> http://puck.nether.net/pipermail/cisco-nsp/
> 

Please send me the case and bug number.  I'll do some follow up.

- -- 
=========
bep

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