[c-nsp] Cisco TAC successfully disappoints again

[Joe Maimon]

Bruce, Jared,

The case has been taken up and I have received a detailed and lengthy 
response later this afternoon, which I am still chewing on for further 
response.

To all who expressed interest, effort and assistance, Thank you.

CSCsq55105
624127187

Best,

Joe


Bruce Pinsky wrote:
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> Jared Mauch wrote:
>> There's only one type of bug that they don't disclose to customers,
>> and that is if the notes have $$PSIRT in there marking it as a
>> security related defect.
>>
>> All other defects encountered by a customer should get a "RNE"
>> (release note) and be set to be visible on CCO.
>>
>> It is not the job of the account team to provide you information
>> about software defects, it is the role of the support organization.
>>
>> If you have more details, eg SR/DDTS I can forward a note to some
>> people there, or there are some folks from Cisco on the list that can
>> look it up and provide details.
>>
>> Most people at Cisco are not familiar with their policy of making all
>> bugs that impact customers available, so just take the lazy way out.
>>
>> You should also talk to the "DM" aka Duty Manager and they can work
>> to resolve the issue.
>>
>> - Jared
>>
>> On Dec 19, 2012, at 10:49 AM, Joe Maimon wrote:
>>
>>> What exactly does Support mean? I just cannot believe the following
>>> fits the definition.
>>>
>>> Hello Joe,
>>>
>>> My name is J*** C**** and I’m the manager of the Routing Protocols
>>> team within Cisco TAC. I’m contacting you on behalf of J*** M*****
>>> who is the owner of this SR.
>>>
>>> After reviewing the case notes, I understand that you’re hitting a
>>> known bug and J*** was able to share with you some details of it as
>>> it is an internal bug. Due to this situation, we can not disclose
>>> any additional details as we can’t go against our policies, what I
>>> would like to suggest is in case you have an account team, feel free
>>> to contact them directly so they can help you with this request.
>>>
>>> Feel free to contact me in case you have any other concerns, and
>>> also please let us know how to proceed with this SR.
>>>
>>> Kind regards,
>>>
>>> J**** C**** _______________________________________________
>>> cisco-nsp mailing list  cisco-nsp at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-nsp archive at
>>> http://puck.nether.net/pipermail/cisco-nsp/
>>
>>
>> _______________________________________________ cisco-nsp mailing
>> list cisco-nsp at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-nsp archive at
>> http://puck.nether.net/pipermail/cisco-nsp/
>>
>
> Please send me the case and bug number.  I'll do some follow up.
>
> - --
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