[c-nsp] 3745 router crash

[Robert Johnson]

Thank you.

Sadly, no CCO so output interpreter is not my friend. However, if
anyone is feeling nice, I've attached the crashinfo file with the
config redacted. I'd love to know which hardware to replace instead of
the entire chassis+modules.


On Fri, Mar 30, 2012 at 11:43 AM, Nikolay Shopik <shopik at inblock.ru> wrote:
> Well Output Interpreter usually your friend, since I don't have your
> crashinfo file i just paste your error. This is what it says:
>
>
> %ERR-1-FATAL: Fatal error interrupt
>
> Explanation: This error message indicates a Hardware problem in the device.
> Recommended Action: To troubleshoot try this:
>  1. Reload the device with no modules installed and check if the message
> appears.
>  2. Reload the device with each successive module and check to see if a
> certain
>  module or mis-seated module is causing this issue.
>
> ERROR: A system crash due to the 'System Error' is normally caused by a
> hardware
> issue.
> TRY THIS:
> 1. If a new module has been recently installed, first try to re-seat the
> module.
>   Re-seat all the removable components.
> 2. Capture the output of "show tech-support" from your device and submit
> it to
>   the Output Interpreter to display potential issues and fixes.
> 3. If the problem persists, consider opening a service request with Cisco at
>   TAC Service Request Tool.
>
> On 30.03.2012 19:12, Robert Johnson wrote:
>> I have a 3745 router with 256D, a NM-1FE-FX in slot 0, and a NM-2FE2W
>> in slot 1. IOS 12.4(25a).
>>
>> On Wednesday the router locked hard and was unresponsive from console,
>> etc. Power cycle brought it back up. This morning the router crashed,
>> but this time came up on its own. I'm not finding much public
>> information on the below "address parity error", and I'm not familiar
>> enough with this platform to be able to tell whether this is a
>> software bug, bad NM, etc. Any suggestions would be greatly
>> appreciated.
>>
>> Here are the interesting tidbits:
>>
>> ---------------------
>> router>sho ver
>> Cisco IOS Software, 3700 Software (C3745-ADVENTERPRISEK9-M), Version 12.4(25a),
>> RELEASE SOFTWARE (fc2)
>> Technical Support: http://www.cisco.com/techsupport
>> Copyright (c) 1986-2009 by Cisco Systems, Inc.
>> Compiled Sat 23-May-09 00:48 by prod_rel_team
>>
>> ROM: System Bootstrap, Version 12.2(8r)T2, RELEASE SOFTWARE (fc1)
>>
>> router uptime is 1 hour, 1 minute
>> System returned to ROM by error - a System Error, PC 0x604EBA28 at 07:53:05 EDT
>> Fri Mar 30 2012
>> System restarted at 07:56:23 EDT Fri Mar 30 2012
>> System image file is "flash:c3745-adventerprisek9-mz.124-25a.bin"
>> -----------------------
>>
>> %ERR-1-GT64120 (PCI-1): Fatal error, Address parity error
>>  GT=0x24000000, cause=0x00000100, mask=0x00D01D00, real_cause=0x00000100
>>  bus_err_high=0x00000000, bus_err_low=0x00000000, addr_decode_err=0x00000470
>> cpu_err_data_high=0xFFFFFFFF, cpu_err_data_low=0xFFFFFFFF, cpu_err_parity=0x0000
>> 00FF
>> r0  = FFFFFFFF r1  = FFFFFFFF r2  = 0        r3  = 64A40000 r4  = 0
>> r5  = 0        r6  = 0        r7  = 64CB0000 r8  = 0        r9  = 0
>> r10 = 0        r11 = 646A0000 r12 = 0        r13 = 1        r14 = 0
>> r15 = 64EE3C04 r16 = 0        r17 = 0        r18 = 0        r19 = 0
>> r20 = 0        r21 = 8D348A4  r22 = 0        r23 = 64A38274 r24 = 0
>> r25 = 646A0000 r26 = 0        r27 = 1        r28 = 0        r29 = 64EE0000
>> r30 = 0        r31 = 66AA9744 r32 = FFFFFFFF r33 = FFFFFFFF r34 = FFFFFFFF
>> r35 = FFFFFFFF r36 = FFFFFFFF r37 = FFFFFFFF r38 = FFFFFFFF r39 = FFFFFFFF
>> r40 = FFFFFFFF r41 = FFFFFFFF r42 = FFFFFFFF r43 = FFFFFFFF r44 = FFFFFFFF
>> r45 = FFFFFFFF r46 = FFFFFFFF r47 = FFFFFFFF r48 = 0        r49 = 0
>> r50 = 0        r51 = 0        r52 = 0        r53 = 663495A8 r54 = 0
>> r55 = 623BD80C r56 = FFFFFFFF r57 = FFFFFFFF r58 = 0        r59 = 653CB078
>> r60 = FFFFFFFF r61 = FFFFFFFF r62 = 0        r63 = 60AA5D40
>> sreg     = 3401FF03 mdlo_hi    = FFFFFFFF mdlo        = DFB3E941
>> mdhi_hi  = FFFFFFFF mdhi       = FBCF9D47 badvaddr_hi = FFFFFFFF
>> badvaddr = FFFFFFFF cause      = FFFFFFFF epc_hi      = 0
>> epc      = 604EBA28 err_epc_hi = FFFFFFFF err_epc     = FFFFFFFF
>>
>> %ERR-1-FATAL: Fatal error interrupt, reloading
>>  err_stat=0x0
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