[c-nsp] 3745 router crash

[Nikolay Shopik]

Well Output Interpreter usually your friend, since I don't have your
crashinfo file i just paste your error. This is what it says:


%ERR-1-FATAL: Fatal error interrupt

Explanation: This error message indicates a Hardware problem in the device.
Recommended Action: To troubleshoot try this:
 1. Reload the device with no modules installed and check if the message
appears.
 2. Reload the device with each successive module and check to see if a
certain
 module or mis-seated module is causing this issue.

ERROR: A system crash due to the 'System Error' is normally caused by a
hardware
issue.
TRY THIS:
1. If a new module has been recently installed, first try to re-seat the
module.
   Re-seat all the removable components.
2. Capture the output of "show tech-support" from your device and submit
it to
   the Output Interpreter to display potential issues and fixes.
3. If the problem persists, consider opening a service request with Cisco at
   TAC Service Request Tool.

On 30.03.2012 19:12, Robert Johnson wrote:
> I have a 3745 router with 256D, a NM-1FE-FX in slot 0, and a NM-2FE2W
> in slot 1. IOS 12.4(25a).
> 
> On Wednesday the router locked hard and was unresponsive from console,
> etc. Power cycle brought it back up. This morning the router crashed,
> but this time came up on its own. I'm not finding much public
> information on the below "address parity error", and I'm not familiar
> enough with this platform to be able to tell whether this is a
> software bug, bad NM, etc. Any suggestions would be greatly
> appreciated.
> 
> Here are the interesting tidbits:
> 
> ---------------------
> router>sho ver
> Cisco IOS Software, 3700 Software (C3745-ADVENTERPRISEK9-M), Version 12.4(25a),
> RELEASE SOFTWARE (fc2)
> Technical Support: http://www.cisco.com/techsupport
> Copyright (c) 1986-2009 by Cisco Systems, Inc.
> Compiled Sat 23-May-09 00:48 by prod_rel_team
> 
> ROM: System Bootstrap, Version 12.2(8r)T2, RELEASE SOFTWARE (fc1)
> 
> router uptime is 1 hour, 1 minute
> System returned to ROM by error - a System Error, PC 0x604EBA28 at 07:53:05 EDT
> Fri Mar 30 2012
> System restarted at 07:56:23 EDT Fri Mar 30 2012
> System image file is "flash:c3745-adventerprisek9-mz.124-25a.bin"
> -----------------------
> 
> %ERR-1-GT64120 (PCI-1): Fatal error, Address parity error
>  GT=0x24000000, cause=0x00000100, mask=0x00D01D00, real_cause=0x00000100
>  bus_err_high=0x00000000, bus_err_low=0x00000000, addr_decode_err=0x00000470
> cpu_err_data_high=0xFFFFFFFF, cpu_err_data_low=0xFFFFFFFF, cpu_err_parity=0x0000
> 00FF
> r0  = FFFFFFFF r1  = FFFFFFFF r2  = 0        r3  = 64A40000 r4  = 0
> r5  = 0        r6  = 0        r7  = 64CB0000 r8  = 0        r9  = 0
> r10 = 0        r11 = 646A0000 r12 = 0        r13 = 1        r14 = 0
> r15 = 64EE3C04 r16 = 0        r17 = 0        r18 = 0        r19 = 0
> r20 = 0        r21 = 8D348A4  r22 = 0        r23 = 64A38274 r24 = 0
> r25 = 646A0000 r26 = 0        r27 = 1        r28 = 0        r29 = 64EE0000
> r30 = 0        r31 = 66AA9744 r32 = FFFFFFFF r33 = FFFFFFFF r34 = FFFFFFFF
> r35 = FFFFFFFF r36 = FFFFFFFF r37 = FFFFFFFF r38 = FFFFFFFF r39 = FFFFFFFF
> r40 = FFFFFFFF r41 = FFFFFFFF r42 = FFFFFFFF r43 = FFFFFFFF r44 = FFFFFFFF
> r45 = FFFFFFFF r46 = FFFFFFFF r47 = FFFFFFFF r48 = 0        r49 = 0
> r50 = 0        r51 = 0        r52 = 0        r53 = 663495A8 r54 = 0
> r55 = 623BD80C r56 = FFFFFFFF r57 = FFFFFFFF r58 = 0        r59 = 653CB078
> r60 = FFFFFFFF r61 = FFFFFFFF r62 = 0        r63 = 60AA5D40
> sreg     = 3401FF03 mdlo_hi    = FFFFFFFF mdlo        = DFB3E941
> mdhi_hi  = FFFFFFFF mdhi       = FBCF9D47 badvaddr_hi = FFFFFFFF
> badvaddr = FFFFFFFF cause      = FFFFFFFF epc_hi      = 0
> epc      = 604EBA28 err_epc_hi = FFFFFFFF err_epc     = FFFFFFFF
> 
> %ERR-1-FATAL: Fatal error interrupt, reloading
>  err_stat=0x0
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