[c-nsp] PPPOE intermittently fails to respond to PPP keepalives on 7204xvr with 12.4(24)T5

Richard Haakma richard at kci.net.nz
Wed Aug 21 21:45:03 EDT 2013


On Wed, 2013-08-21 at 19:45 -0400, Robert Blayzor wrote:
> On Aug 21, 2013, at 1:49 PM, Richard Haakma <richard at kci.net.nz> wrote:
> > The problem is that intermittently IOS on the 7204VXR will not respond
> > to PPP keepalive packets. Some CPEs send keepalives and when they don't
> > get a reply they disconnect the PPP session and reconnect. Some
> > customers notice the short outage and it can be repeated several times
> > over a few minutes. This has been verified by observing packets at the
> > CPE.
> 
> 
> I don't believe this is right.  The BRAS should be sending the keepalives and the client should be answering.  At least your virtual-template should have a default keepalive of 10 seconds. 
> 
> You can try increasing this keepalive to 20-30 seconds and see if things improve; but unlikely.  The big problem with increasing the keepalive value is the time it takes the router to detect dead PPP sessions and frees the session and any IP pool address associated with it.
> 

As I said in my original posting, I have packet traces which show the
CPE sending keepalive packets, not receiving a reply then initiating
PPPoE shutdown.

The BRAS does send keepalives as you say and these are being replied. It
is the CPE which is not getting replies to its keepalive packets.




Another person asked for CPU usage:

Currently


CPU utilization for five seconds: 20%/13%; one minute: 23%; five
minutes: 23%


 PID Runtime(ms)     Invoked      uSecs   5Sec   1Min   5Min TTY
Process 
   1           4         133         30  0.00%  0.00%  0.00%   0 Chunk
Manager    
   2        4056      983953          4  0.00%  0.01%  0.00%   0 Load
Meter       
   3       39768    43814517          0  0.07%  0.07%  0.07%   0 IPHC
Admin       
   4           0           1          0  0.00%  0.00%  0.00%   0
EDDRI_MAIN       
   5     7848092      655421      11974  0.00%  0.11%  0.11%   0 Check
heaps      
   6        1924       11979        160  0.00%  0.00%  0.00%   0 Pool
Manager     
   7           0           2          0  0.00%  0.00%  0.00%   0
Timers           
   8           0           2          0  0.00%  0.00%  0.00%   0 ATM
AutoVC Perio 
   9           0           2          0  0.00%  0.00%  0.00%   0 ATM VC
Auto Crea 
  10          12       81996          0  0.00%  0.00%  0.00%   0 IPC
Dynamic Cach 
  11           0           1          0  0.00%  0.00%  0.00%   0 IPC
Zone Manager 
  12         612     4803078          0  0.00%  0.00%  0.00%   0 IPC
Periodic Tim 
  13         536     4803078          0  0.00%  0.00%  0.00%   0 IPC
Deferred Por 
  14           0           1          0  0.00%  0.00%  0.00%   0 IPC
Seat Manager 
  15           0           1          0  0.00%  0.00%  0.00%   0 IPC
BackPressure 
  16     2737608     4918171        556  0.00%  0.00%  0.02%   0
EnvMon           
  17           0           1          0  0.00%  0.00%  0.00%   0 OIR
Handler      
  18           0           1          0  0.00%  0.00%  0.00%   0 Crash
writer     
  19      202716     1495851        135  0.00%  0.00%  0.00%   0 ARP
Input        
  20        1420     5129528          0  0.00%  0.00%  0.00%   0 ARP
Background   
  21           0           2          0  0.00%  0.00%  0.00%   0 ATM
Idle Timer   
  22        4880      163991         29  0.00%  0.00%  0.00%   0 AAA
high-capacit 
  23           0         216          0  0.00%  0.00%  0.00%   0
AAA_SERVER_DEADT 
  24           0           1          0  0.00%  0.00%  0.00%   0 Policy
Manager   
  25        3752      132656         28  0.00%  0.00%  0.00%   0 DDR
Timers       
  26           0           4          0  0.00%  0.00%  0.00%   0 Entity
MIB API   
  27         976      519664          1  0.00%  0.00%  0.00%   0 EEM ED
Syslog    
  28           0           2          0  0.00%  0.00%  0.00%   0 Serial
Backgroun 
  29           0           1          0  0.00%  0.00%  0.00%   0 RO
Notify Timers 
  30           0           1          0  0.00%  0.00%  0.00%   0 RMI RM
Notify Wa 
  31           0           2          0  0.00%  0.00%  0.00%   0
SMART            
  32        1020     4919760          0  0.00%  0.00%  0.00%   0
GraphIt          
 PID Runtime(ms)     Invoked      uSecs   5Sec   1Min   5Min TTY Process
  33           0           2          0  0.00%  0.00%  0.00%   0 Dialer
event     
  34           0           1          0  0.00%  0.00%  0.00%   0 SERIAL
A'detect  
  35           0           2          0  0.00%  0.00%  0.00%   0 XML
Proxy Client 
  36           0           1          0  0.00%  0.00%  0.00%   0
Critical Bkgnd   
  37     6091260     1747247       3486  0.07%  0.12%  0.13%   0 Net
Background   
  38           0           2          0  0.00%  0.00%  0.00%   0 IDB
Work         
  39        7876      556045         14  0.00%  0.00%  0.00%   0
Logger           
  40        8748     4916306          1  0.00%  0.00%  0.00%   0 TTY
Background   
  41    59118276     4943475      11958  1.19%  1.23%  1.22%   0
Per-Second Jobs  
  42       47000      264708        177  0.00%  0.00%  0.00%   0 IF-MGR
control p 
  43         168      260769          0  0.00%  0.00%  0.00%   0 IF-MGR
event pro 
  44           0           1          0  0.00%  0.00%  0.00%   0 Inode
Table Dest 
  45          40       84818          0  0.00%  0.00%  0.00%   0
Transport Port A 
  46     2855864     1042278       2740  0.00%  0.07%  0.05%   0 HC
Counter Timer 
  47           0           1          0  0.00%  0.00%  0.00%   0 Coproc
Event Pro 
  48           0           1          0  0.00%  0.00%  0.00%   0 POS APS
Event Pr 
  49           0           1          0  0.00%  0.00%  0.00%   0 SONET
alarm time 
  50           0           1          0  0.00%  0.00%  0.00%   0 CSP
Timer        
  51           0           1          0  0.00%  0.00%  0.00%   0 FPD
Management P 
  52           0           1          0  0.00%  0.00%  0.00%   0 FPD
Action Proce 
  53           4           2       2000  0.00%  0.00%  0.00%   0 VNM
DSPRM MAIN   
  54           0           2          0  0.00%  0.00%  0.00%   0 Flash
MIB Update 
  55           0          13          0  0.00%  0.00%  0.00%   0 Flash
Card Oir   
  56           0           1          0  0.00%  0.00%  0.00%   0 CES
Line Conditi 
  57           0           1          0  0.00%  0.00%  0.00%   0 Async
write proc 
  58           0           2          0  0.00%  0.00%  0.00%   0
Ethernet CFM     
  59         620     4803144          0  0.00%  0.00%  0.00%   0
Ethernet Timer C 
  60           0           1          0  0.00%  0.00%  0.00%   0 delayed
evt hand 
  61           0           2          0  0.00%  0.00%  0.00%   0 AAA
Dictionary R 
  62      108220      569879        189  0.00%  0.00%  0.00%   0 AAA
Server       
  63      150940     3701819         40  0.07%  0.02%  0.00%   0 AAA
ACCT Proc    
  64       17300     3306187          5  0.07%  0.02%  0.00%   0 ACCT
Periodic Pr 
  66           0           2          0  0.00%  0.00%  0.00%   0
Ethernet OAM Pro 
 PID Runtime(ms)     Invoked      uSecs   5Sec   1Min   5Min TTY Process
  67           0           2          0  0.00%  0.00%  0.00%   0 CEF
switching ba 
  68          60         364        164  0.00%  0.00%  0.00%   0 ADJ
resolve proc 
  69           0          11          0  0.00%  0.00%  0.00%   0 IP ARP
Adjacency 
  70           0           1          0  0.00%  0.00%  0.00%   0 IP ARP
Retry Age 
  71   160021764  2258838943          0  4.31%  4.62%  5.03%   0 IP
Input         
  72           0           1          0  0.00%  0.00%  0.00%   0 ICMP
event handl 
  73           0           4          0  0.00%  0.00%  0.00%   0
TurboACL         
  74           0           2          0  0.00%  0.00%  0.00%   0
TurboACL chunk   
  75           0           1          0  0.00%  0.00%  0.00%   0 IPv6
Echo event  
  76           0           1          0  0.00%  0.00%  0.00%   0 LSP
Tunnel FRR   
  77           0           1          0  0.00%  0.00%  0.00%   0 MPLS
Auto-Tunnel 
  78          16        8201          1  0.00%  0.00%  0.00%   0 MOP
Protocols    
  79      120452      843381        142  0.00%  0.00%  0.00%   0 PPP
Hooks        
  80          24         123        195  0.00%  0.00%  0.00%   2 Virtual
Exec     
  81      480928     2002178        240  0.00%  0.00%  0.00%   0 SSS
Manager      
  82           0           1          0  0.00%  0.00%  0.00%   0 SSS
Feature Mana 
  83           0           1          0  0.00%  0.00%  0.00%   0 SSS
Feature Time 
  84           0           2          0  0.00%  0.00%  0.00%   0
Spanning Tree    
  85           0           1          0  0.00%  0.00%  0.00%   0 X.25
Encaps Mana 
  86        3712      267421         13  0.00%  0.00%  0.00%   0 SSM
connection m 
  87           0           1          0  0.00%  0.00%  0.00%   0 AC
Switch        
  88       46720     1067499         43  0.00%  0.00%  0.00%   0 IP
Background    
  89      132140      372777        354  0.00%  0.00%  0.00%   0 IP RIB
Update    
  90         116       99086          1  0.00%  0.00%  0.00%   0 CEF
background p 
  91      188400     7362731         25  0.23%  0.19%  0.18%   0 CEF:
IPv4 proces 
  92        3088      137857         22  0.00%  0.00%  0.00%   0 ADJ
background   
  93      278300      264660       1051  0.00%  0.00%  0.00%   0 PPP IP
Route     
  94       41248      449555         91  0.00%  0.00%  0.00%   0 PPP
IPCP         
  95           0           1          0  0.00%  0.00%  0.00%   0 IP
Traceroute    
  96         816       69733         11  0.00%  0.00%  0.00%   0 TCP
Timer        
  97        5168       85935         60  0.00%  0.00%  0.00%   0 TCP
Protocols    
  98           0           1          0  0.00%  0.00%  0.00%   0 Socket
Timers    
  99           8       16400          0  0.00%  0.00%  0.00%   0 HTTP
CORE        
 PID Runtime(ms)     Invoked      uSecs   5Sec   1Min   5Min TTY Process
 100           0           2          0  0.00%  0.00%  0.00%   0 RLM
groups Proce 
 101           0           1          0  0.00%  0.00%  0.00%   0 L2X
Data Daemon  
 102           0           2          0  0.00%  0.00%  0.00%   0 Border
Element p 
 103           0           3          0  0.00%  0.00%  0.00%   0 gk
process       
 104           0           1          0  0.00%  0.00%  0.00%   0
ac_atm_state_eve 
 105           0           2          0  0.00%  0.00%  0.00%   0 SNMP
Timers      
 106        7620     4916409          1  0.00%  0.00%  0.00%   0 RUDPV1
Main Proc 
 107           0           1          0  0.00%  0.00%  0.00%   0
bsm_timers       
 108        2788     4916361          0  0.00%  0.00%  0.00%   0
bsm_xmt_proc     
 109           0           1          0  0.00%  0.00%  0.00%   0
COPS             
 110           0           2          0  0.00%  0.00%  0.00%   0 Dialer
Forwarder 
 111           0           3          0  0.00%  0.00%  0.00%   0 Flow
Exporter Ti 
 112           0           2          0  0.00%  0.00%  0.00%   0 ATM OAM
Input    
 113           0           2          0  0.00%  0.00%  0.00%   0 ATM OAM
TIMER    
 114           0           1          0  0.00%  0.00%  0.00%   0 RARP
Input       
 115           0           1          0  0.00%  0.00%  0.00%   0 LAPB
Process     
 116           0           1          0  0.00%  0.00%  0.00%   0 IPv6
Inspect Tim 
 117           0           2          0  0.00%  0.00%  0.00%   0 LFDp
Input Proc  
 118           0           1          0  0.00%  0.00%  0.00%   0 PAD
InCall       
 119           0           2          0  0.00%  0.00%  0.00%   0 X.25
Background  
 120      114548      718757        159  0.00%  0.00%  0.00%   0 PPP
Bind         
 121       53524      289692        184  0.00%  0.00%  0.00%   0 PPP
SSS          
 122           0           1          0  0.00%  0.00%  0.00%   0 MQC
Flow Event B 
 123       83512  1205194960          0  0.23%  0.23%  0.23%   0 HQF
Shaper Backg 
 124        7952    49094120          0  0.00%  0.01%  0.00%   0 RBSCP
Background 
 125           0           2          0  0.00%  0.00%  0.00%   0 SCTP
Main Proces 
 126           0           1          0  0.00%  0.00%  0.00%   0 VPDN
call manage 
 127         120      196796          0  0.00%  0.00%  0.00%   0
CRM_CALL_UPDATE_ 
 128           0           2          0  0.00%  0.00%  0.00%   0
Diameter Base pr 
 129           0           1          0  0.00%  0.00%  0.00%   0
Diameter Transpo 
 130      210076   220739961          0  0.00%  0.00%  0.00%   0
OSPF-700 Hello   
 131           0           2          0  0.00%  0.00%  0.00%   0 AAA
Cached Serve 
 132           0           2          0  0.00%  0.00%  0.00%   0 ENABLE
AAA       
 PID Runtime(ms)     Invoked      uSecs   5Sec   1Min   5Min TTY Process
 133           0           1          0  0.00%  0.00%  0.00%   0 EM
Background Pr 
 134           0           1          0  0.00%  0.00%  0.00%   0 Key
chain liveke 
 135           0           2          0  0.00%  0.00%  0.00%   0 LINE
AAA         
 136       22964      280213         81  0.00%  0.00%  0.00%   0 LOCAL
AAA        
 137           0           2          0  0.00%  0.00%  0.00%   0 MPLS
Auto Mesh P 
 138           0           2          0  0.00%  0.00%  0.00%   0
TPLUS            
 139           0           2          0  0.00%  0.00%  0.00%   0
VSP_MGR          
 140           0           2          0  0.00%  0.00%  0.00%   0 Proxy
Session Ap 
 141           0           1          0  0.00%  0.00%  0.00%   0
CCVPM_HTSP       
 142           0           1          0  0.00%  0.00%  0.00%   0
CCVPM_R2         
 143           0           1          0  0.00%  0.00%  0.00%   0 EPHONE
MWI Refre 
 144           4        5467          0  0.00%  0.00%  0.00%   0 FB/KS
Log HouseK 
 145           0           2          0  0.00%  0.00%  0.00%   0 EPHONE
MWI BG Pr 
 146           0           1          0  0.00%  0.00%  0.00%   0 Skinny
HW confer 
 147           0           1          0  0.00%  0.00%  0.00%   0
CCSWVOICE        
 148           0           1          0  0.00%  0.00%  0.00%   0 Async
write proc 
 149           0           1          0  0.00%  0.00%  0.00%   0 http
client proc 
 150           0           1          0  0.00%  0.00%  0.00%   0 Async
write proc 
 151           4           1       4000  0.00%  0.00%  0.00%   0
QOS_MODULE_MAIN  
 152           0           1          0  0.00%  0.00%  0.00%   0
RPMS_PROC_MAIN   
 153           0           1          0  0.00%  0.00%  0.00%   0 VoIP
AAA         
 154           0           2          0  0.00%  0.00%  0.00%   0 Dialog
Manager   
 155           0           2          0  0.00%  0.00%  0.00%   0 crypto
engine pr 
 156           0           4          0  0.00%  0.00%  0.00%   0 Crypto
CA        
 157           0           1          0  0.00%  0.00%  0.00%   0 Crypto
PKI-CRL   
 158           0           1          0  0.00%  0.00%  0.00%   0 encrypt
proc     
 159           0           2          0  0.00%  0.00%  0.00%   0 crypto
sw pk pro 
 160           0           1          0  0.00%  0.00%  0.00%   0 IMA
Traps        
 161           0           2          0  0.00%  0.00%  0.00%   0
Control-plane ho 
 162           0           1          0  0.00%  0.00%  0.00%   0 DATA
Transfer Pr 
 163           0           1          0  0.00%  0.00%  0.00%   0 DATA
Collector   
 164       49652      848757         58  0.00%  0.00%  0.00%   0 AAA
SEND STOP EV 
 165           0           2          0  0.00%  0.00%  0.00%   0 EEM ED
Resource  
 PID Runtime(ms)     Invoked      uSecs   5Sec   1Min   5Min TTY Process
 166           0           2          0  0.00%  0.00%  0.00%   0 EEM ED
Routing   
 167           0           3          0  0.00%  0.00%  0.00%   0 EEM ED
Track     
 168        1056      491944          2  0.00%  0.00%  0.00%   0 RMON
Recycle Pro 
 169           0           2          0  0.00%  0.00%  0.00%   0 RMON
Deferred Se 
 170           0           1          0  0.00%  0.00%  0.00%   0 Syslog
Traps     
 171           0           1          0  0.00%  0.00%  0.00%   0 IP SLAs
Ethernet 
 172           0           1          0  0.00%  0.00%  0.00%   0 RMON
Packets     
 173        1060     4915489          0  0.00%  0.00%  0.00%   0 trunk
conditioni 
 174           0           1          0  0.00%  0.00%  0.00%   0 trunk
conditioni 
 175           4         130         30  0.00%  0.00%  0.00%   0 EEM
Server       
 176           8           2       4000  0.00%  0.00%  0.00%   0 Call
Home proces 
 177           0           2          0  0.00%  0.00%  0.00%   0 EEM
Policy Direc 
 178           0           3          0  0.00%  0.00%  0.00%   0 EEM ED
CLI       
 179           0           3          0  0.00%  0.00%  0.00%   0 EEM ED
Counter   
 180           0           3          0  0.00%  0.00%  0.00%   0 EM ED
GOLD       
 181           0           3          0  0.00%  0.00%  0.00%   0 EEM ED
Interface 
 182           0           3          0  0.00%  0.00%  0.00%   0 EEM ED
IOSWD     
 183           0           3          0  0.00%  0.00%  0.00%   0 EEM ED
Ipsla     
 184           0           3          0  0.00%  0.00%  0.00%   0 EEM ED
None      
 185           0           2          0  0.00%  0.00%  0.00%   0 EEM ED
Nf        
 186           0           3          0  0.00%  0.00%  0.00%   0 EEM ED
OIR       
 187          24       81998          0  0.00%  0.00%  0.00%   0 Call
Home Timer  
 188           0           3          0  0.00%  0.00%  0.00%   0 EEM ED
SNMP      
 189           0           2          0  0.00%  0.00%  0.00%   0 EEM ED
SNMP Noti 
 190          24      123164          0  0.00%  0.00%  0.00%   0 EEM ED
Timer     
 191           0           3          0  0.00%  0.00%  0.00%   0 EEM ED
Test      
 192           0           3          0  0.00%  0.00%  0.00%   0 EEM ED
Config    
 193           0           3          0  0.00%  0.00%  0.00%   0 EEM ED
Env       
 194        7692      334800         22  0.00%  0.00%  0.00%   0
Syslog           
 195           0           1          0  0.00%  0.00%  0.00%   0 VPDN
Test        
 196           0           3          0  0.00%  0.00%  0.00%   0 EEM ED
RPC       
 197           0           1          0  0.00%  0.00%  0.00%   0 Async
write proc 
 198       46888     2912443         16  0.00%  0.00%  0.00%   0 Net
Input        
 PID Runtime(ms)     Invoked      uSecs   5Sec   1Min   5Min TTY Process
 199     9150356      990903       9234  0.15%  0.21%  0.23%   0 Compute
load avg 
 200      982296       84077      11683  0.00%  0.01%  0.00%   0
Per-minute Jobs  
 201          32       41001          0  0.00%  0.00%  0.00%   0
CC-API_VCM       
 202       12784    49095032          0  0.00%  0.01%  0.00%   0
CCPROXY_CT       
 203          52       81997          0  0.00%  0.00%  0.00%   0 DFS
flush period 
 204           4           2       2000  0.00%  0.00%  0.00%   0 L2TP
mgmt daemon 
 205           0           2          0  0.00%  0.00%  0.00%   0 L2TUN
Applicatio 
 206      524940    43268560         12  0.00%  0.02%  0.02%   0 PPPoE
Background 
 207      959572     3791035        253  0.00%  0.02%  0.00%   0 PPPoE
Discovery  
 208       53436   153824745          0  0.07%  0.06%  0.07%   0 PPP
manager      
 209      780024   157066507          4  0.39%  0.40%  0.39%   0 PPP
Events       
 210         628     4918882          0  0.00%  0.00%  0.00%   0
Multilink PPP    
 211         728         202       3603  0.00%  0.00%  0.00%   0 AAA
Per-User     
 212        8128       98439         82  0.00%  0.00%  0.00%   0 IP
SNMP          
 213        5472       49225        111  0.00%  0.00%  0.00%   0 PDU
DISPATCHER   
 214       18952       49237        384  0.00%  0.00%  0.00%   0 SNMP
ENGINE      
 215           0           2          0  0.00%  0.00%  0.00%   0 IP
SNMPV6        
 216           0           1          0  0.00%  0.00%  0.00%   0 SNMP
ConfCopyPro 
 217           0           1          0  0.00%  0.00%  0.00%   0 SNMP
Traps       
 218     2069092    12260613        168  0.07%  0.05%  0.07%   0
RADIUS           
 219        3972     4934144          0  0.00%  0.00%  0.00%   0
NTP              
 220        5280      131778         40  0.00%  0.00%  0.00%   0
Collection proce 
 221     1549908      394615       3927  0.00%  0.00%  0.00%   0
VTEMPLATE Backgr 
 222    14274904     9304418       1534  0.00%  0.00%  0.00%   0
OSPF-700 Router 


Sorry about the wrapping. The BRAS is not heavily loaded.

Regards,
RH.







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