[c-nsp] SYSTEM_CONTROLLER / Cisco 7606

[Jared Mauch]

[logs trimmed]

On Mar 15, 2013, at 9:43 AM, Ahmed Hilmy <hilmy.aa at gmail.com> wrote:

> 
> Based on the information i got , it seems it is normal and it is related  tothe
> Mistral ASIC, which is the ASIC used to connect the MSFC with the
> 
> Pinnacle on the Supervisor and with the EOBC bus (so to communicate
> with the Supervisor in general, both for control and data path).
> 
> 
> 
> Would you please share your experience about this issue.


I have seen this perhaps hundreds of times.  Typically my recommendation would be

a) Upgrade to the latest software.  Many of these HEARTBEAT crashes are resolved.

b) If you are running modern software, engage TAC.  They need to decode why the SP <-> RP communication broke down.  Without data, they don't know what/why things happened.  Logging a case will at least give them that data.

- Jared