[c-nsp] TAC hits a new record level of aggravation...

[Chuck Church]

It's not just the TAC tool that has been suck-ified.  The replacement for
the dynamic configuration tool sucks.  Tried it a few days ago, first thing
it asks for is a whole bunch of customer info.  I just wanted to verify if
there is a non-EOS OC-3 POS that would work with a 6500.  Painful.  Today it
crashes when I find what I think is the right link.  Then the replacement
for Software Advisor is Software Research.  It takes looking around to find
that Research doesn't cover many devices, and you eventually find a link to
the old software advisor.  

Chuck

-----Original Message-----
From: cisco-nsp [mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Mark
Tinka
Sent: Sunday, November 03, 2013 1:09 AM
To: cisco-nsp at puck.nether.net
Subject: Re: [c-nsp] TAC hits a new record level of aggravation...

On Sunday, November 03, 2013 07:52:33 AM Jeff Kell wrote:

> Maybe we should all go back to the phone call interface. 
> Will probably get Bangalore, but who knows.  Refuse the web garbage :)

Make every case a Priority 1 case (call if you the "description" command on
your CLI fails, as a P1 log) - maybe they'll get the point (probably not).

Mark.