[c-nsp] TAC hits a new record level of aggravation...

[Pavel Skovajsa]

Resurrecting this thread,

Is any of you having issues uploading file attachments to TAC cases using
the http java page? Somehow nobody in our org can upload anything - we have
latest Firefox, latest Java from Sun, still after clicking the "Submit"
button in the "file upload window" nothing happens.

Regards,
-pavel skovajsa


On Thu, Nov 7, 2013 at 12:13 PM, Antonio Soares <amsoares at netcabo.pt> wrote:

> Another tool that is a nightmare. The new bug search tool: it hangs my IE
> 9,
> my FF 25, ...
>
> This is what FF tells me:
>
> "A script on this page may be busy, or it may have stopped responding. You
> can stop the script now, or you can continue to see if the script will
> complete.
>
> Script:
> https://tools.cisco.com/bugsearch/resources-2.0.5/js/jquery-1.8.2.js:624"
>
>
> Java, JavaScript, etc, why do we need that ?
>
>
> Regards,
>
> Antonio Soares, CCIE #18473 (R&S/SP)
> amsoares at netcabo.pt
> http://www.ccie18473.net
>
>
> -----Original Message-----
> From: cisco-nsp [mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of
> Justin M. Streiner
> Sent: domingo, 3 de Novembro de 2013 14:35
> To: cisco-nsp at puck.nether.net
> Subject: Re: [c-nsp] TAC hits a new record level of aggravation...
>
> On Sun, 3 Nov 2013, Jeff Kell wrote:
>
> > Customer support died a decade ago.
>
> For the front-end stuff, sure.
>
> To be fair, and to give credit where credit is due, I have dealt with some
> TAC engineers who have been incredibly helpful, professional, and
> responsive.  For the things I generally reach out to TAC for, it seems like
> the level of response I've gotten recently has improved a bit from, say,
> two
> years ago.
>
> jms
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