[c-nsp] "Cisco'€™s Commitment to Customers"

[Jon Lewis]

On Mon, 30 Jun 2014, Antonio Soares wrote:

> You need to have spares before doing any major changes to your network. Virtually all Cisco Products are affected by this issue:
>
> http://www.cisco.com/web/about/doing_business/memory.html#~field
>
> The problem is that if you order via RMA several similar parts, you may get this:

We have spares.  The difficulties are

1) gear is geographically spread out quite a bit...so we're apparently 
going to have to ship spares to each site before doing the reloads.

2) most of our spares are parts pulled from service when other routers 
were decommissioned.  Due to the nature of this type of failure, we don't 
know for sure that those spares are any good.  I'm going to have to have 
someone test each "spare" card, and then hope that the testing power-up 
wasn't its final successful one.

And, since 6708s still cost / are still worth some $, I figured if cisco 
is willing to replace defective ones, doing so, and getting some reliable 
spares in exchange for the dead ones, beats the heck out of scrapping 
them.

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  Jon Lewis, MCP :)           |  I route
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