[c-nsp] Question for TAC

[Eric Van Tol]

<rant>
I would love to work for Cisco because it seems that their TAC engineers only work about 6 days a year.  I swear that every time I open a case with them, I am told that same day that the engineer will be going on vacation the following day and won't be back for a week or two.  Is there some special queue that my phone number is tied to that assigns me engineers with one foot out the door?
</rant>

Does anyone else have this problem?  It's frustrating because I either have to wait until the engineer comes back from vacation for my problem to get worked on more, or I have to reassign it to someone else and explain the problem all over again, only to be told that they, too, will be going on vacation for two weeks.

-evt