[c-nsp] Question for TAC

[Gert Doering]

Hi,

On Thu, Apr 30, 2015 at 06:08:18AM -0400, Eric Van Tol wrote:
> <rant>
> I would love to work for Cisco because it seems that their TAC engineers only work about 6 days a year.  I swear that every time I open a case with them, I am told that same day that the engineer will be going on vacation the following day and won't be back for a week or two.  Is there some special queue that my phone number is tied to that assigns me engineers with one foot out the door?
> </rant>

I think it's because the same engineer is also working on my cases, and 
since he's busy not working for me, he has no time to be not working for you.

(I have a case that is quite straightforward, and after the engineer built 
a lab setup that didn't show the problem, most likely due to "using wildly 
different IOS versions", he just stopped talking to me - maybe he's busy
sending vacation messages to everyone else...)

IOS XR TAC, OTOH, just rules.

gert
-- 
USENET is *not* the non-clickable part of WWW!
                                                           //www.muc.de/~gert/
Gert Doering - Munich, Germany                             gert at greenie.muc.de
fax: +49-89-35655025                        gert at net.informatik.tu-muenchen.de
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