[c-nsp] Question for TAC

[Adam Vitkovsky]

Oh yes asking for duty manager gets things moving definitely you can request new engineer to be assigned to your case if you are not satisfied or escalating the case helps as well.

adam
> From: Jared Mauch [mailto:jared at puck.nether.net]
> Sent: 30 April 2015 13:28
> 
> The solution is simple. Call the engineer. When they say they are going to
> research say "I'll hold".
> 
> Works wonders to motivate them.
> 
> Don't be afraid to ask for their manager or the duty manager.
> 
> Jared Mauch
> 
> On Apr 30, 2015, at 5:20 AM, Adam Vitkovsky
> <Adam.Vitkovsky at gamma.co.uk> wrote:
> 
> >> Does anyone else have this problem?  It's frustrating because I either
> have to
> >> wait until the engineer comes back from vacation for my problem to get
> >> worked on more, or I have to reassign it to someone else and explain the
> >> problem all over again, only to be told that they, too, will be going on
> >> vacation for two weeks.
> > Wow that's interesting same was happening to me on many IOS related
> TAC cases.
> > That's why every time I have a chance (IOS box talking to XR box) I open up
> a case with XR team as those guys are the best.
> >
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