[c-nsp] Question for TAC

[Mark Tinka]

On 30/Apr/15 14:40, Adam Vitkovsky wrote:
> Oh yes asking for duty manager gets things moving definitely you can request new engineer to be assigned to your case if you are not satisfied or escalating the case helps as well.

A so-called High Touch Operations Manager as part of your account team
is also useful. But I realize not everyone would be able to buy this
service.

Mark.