[c-nsp] Pre-owned equipment vender

[CiscoNSP List]

If you purchase from Curvature, and purchase their support, you basically get tech support(Not overly great, but TAC isnt either lol)+advanced hardware replacement , but you dont get access to software updates....hence why we purchase smartnet on any kit we get from Curvature.

________________________________________
From: cisco-nsp <cisco-nsp-bounces at puck.nether.net> on behalf of Charles Sprickman <spork at bway.net>
Sent: Thursday, 19 May 2016 3:47 AM
To: Brian Lehigh
Cc: Cisco Network Service Providers
Subject: Re: [c-nsp] Pre-owned equipment vender

We’ve used them a bit as well, they seem easy to deal with and any mistakes/failures are made right very quickly.

One thing I’m not clear on (I don’t deal with sales) is just how their in-house “SmartNet” replacement works.  I understand they can help out on the hardware side, but I’m unclear on the software side.  We buy lots of EOL stuff, so I’ve not had to deal with updating IOS on 3550 switches and the like. :)  If you bought something more modern (like a early gen ASR), what hoops do you have to jump through to get software updates from Cisco?

Charles
--
Charles Sprickman
NetEng/SysAdmin
Bway.net - New York's Best Internet www.bway.net
spork at bway.net - 212.982.9800



> On May 18, 2016, at 11:01 AM, Brian Lehigh <brian.lehigh at gmail.com> wrote:
>
> Yet another +1 for Curvature / NHR.  I’ve been working with them for years.  They are wonderful.  My rep, Shoshana Levy, is amazing.  Responses to emails with in minutes.  Their support is great as well.  I had a Cisco IP phone fail while under their warranty period.  I had a new one show up the first thing the next morning, no questions asked.
>
> -Brian
>
>> On May 18, 2016, at 7:24 AM, Satish Patel <satish.txt at gmail.com> wrote:
>>
>> Hello,
>>
>> We are planning to buy pre-Owned equipment so does anyone has any
>> experience with following 3 venders and their support?
>>
>> curvature
>> networkequipment.net
>> worldwidesupply.net/
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