[c-nsp] Tabo Topic? Third party Maintenance

[Catalin Dominte]

From the support side I always advise my customers to also get support from the vendor. Almost all issues are down to software problems, bar a select few where the problem is either a typo or lack of planning and understanding the requirements. 

Access to support from vendor is essential but having spares is really good practice too. Not sure on your experience but I am yet to find a company that manages to actually replace a multi-chassis router within 4 hours! Or a 1U switch for that matter!

I do subscribe to the KISS principle as well! And accurate documentation on top of KISS!

My 2p!

Catalin
Nocsult Ltd
Unified Network Management Solutions

Sent from my mobile device

> On 23 Jan 2017, at 20:05, Jared Mauch <jared at puck.Nether.net> wrote:
> 
>> On Mon, Jan 23, 2017 at 02:28:37PM -0500, Shawn L wrote:
>> I guess it all depends on what you utilize support for.  We tend to have
>> in-house spares, etc. that we can swap in in the event of a failure.  But,
>> there are times when you need to talk to someone at TAC to get the bottom
>> of an issue.
> 
>    These types of issues if not solved by the obligatory
> upgrade to the latest software are the big value of direct vendor support.
> 
>    If you're doing vanilla IP routing features (and I do mean that,
> anything that says MPLS/VPN/VRF, etc.. are not vanilla) you should be fine.
> 
>    If you have anything more complex, don't expect it to be easy.
> They presume you're doing it wrong, and you must be open to that as a
> concept.  Remember the KISS principle.
> 
>    - Jared
> 
> -- 
> Jared Mauch  | pgp key available via finger from jared at puck.nether.net
> clue++;      | http://puck.nether.net/~jared/  My statements are only mine.
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