[c-nsp] How can one escalate within Cisco TAC?

[Arie Vayner]

Another available avenue is to reach out to the TAC duty manager. It's an
on-duty role that various managers in the Cisco support org cover.

They can take a look at your case and hopefully make a decent decision on
how to push the case forward.

To reach a duty manager you call the TAC number and ask the first person
that picks up the phone to "speak with the duty manager"

On Wed, Feb 8, 2023, 00:24 Saku Ytti via cisco-nsp <
cisco-nsp at puck.nether.net> wrote:

> On Wed, 8 Feb 2023 at 09:48, Hank Nussbacher via cisco-nsp
> <cisco-nsp at puck.nether.net> wrote:
>
> > So how does one escalate such an issue within TAC?  Is there some secret
> > email like escalations at cisco.com or vp-tac at cisco.com that one can
> contact?
>
> You call your account team, express your grief and set expectations.
> Then you have someone in your corner internally, which is far more
> effective than externally trying to fix it.
>
> It saddens me greatly, because it shouldn't work in a world full of
> responsible adults, but having weekly case review calls works very
> well, because then the account team will be embarrassed to say 'ok
> this didn't move since last week', and they ensure things move even a
> little bit. It steals 30min-1h per week per vendor of your time, but
> pays dividends. Working would be much more pleasurable if half the
> world's white collar workers wouldn't be unemployed plat card holders
> and cruising without output, while looking down on people doing 3 jobs
> and not qualifying for a mortgage.
>
> --
>   ++ytti
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