[c-nsp] How can one escalate within Cisco TAC?

[Mark Tinka]

On 2/13/23 01:13, Sander Steffann wrote:

> It makes me sad when I notice that all of the specialists on certain topics are even older than me :(  A lot of us learned on the job when the internet was less critical infrastructure and mistakes were part of the learning process. These days a lot of experience is getting lost, and the industry hasn’t found a way to transfer that knowledge to new generations.

The focus on "automation" and turning the network into software has 
created the perfect condition where the next generation of kids that 
need to take over from us are skipping 10 - 15 years of experience 
gains. And we have all seen automation fail to pieces, on a global 
scale, more often than we would like, and a lack of knowledge on the 
bare basics delaying restoration.

It's worse in the training space, because a lot of the instructors who 
have the protein the kids need are old and/or retiring. Who is going to 
take over from them?

These are the concerns that panel is looking to draw out.

I have nothing against automation, or whatever an operator uses to 
define the easing of repetitive tasks. But it should be complimentary to 
the basics, and not a replacement of them.

Mark.