[c-nsp] How can one escalate within Cisco TAC?

[Sander Steffann]

Hi Mark,

> On 9 Feb 2023, at 05:42, Mark Tinka via cisco-nsp <cisco-nsp at puck.nether.net> wrote:
> 
> For those going to Manila for this year's APRICOT meeting, I will be part of a panel that is discussing this very issue - about the dwindling talent pool as it pertains to those with the hard skills, that were able to train-up the the next generation of network engineers:
> 
> https://2023.apricot.net/program/schedule/#/day/11/panel-discussion-internet-operations-talent-drain

See you there!

> While it is focused on the ongoing battle between the ISP and content communities, it has not spared the talent situation in the vendor community either, as this thread is clearly exposing.

It makes me sad when I notice that all of the specialists on certain topics are even older than me :(  A lot of us learned on the job when the internet was less critical infrastructure and mistakes were part of the learning process. These days a lot of experience is getting lost, and the industry hasn’t found a way to transfer that knowledge to new generations.

Cheers,
Sander